| Policies,
Terms & More
Contacting
Us
Feel free to contact us in the
manner that is most convenient for you. You may contact us by telephone, our online chat / messaging system, e-mail or post office mail. Our phone office hours of operation are from 10:00am to
6:00pm EST, Monday through Friday. Website and e-mail are available 24 hours a day, 7 days a week. Often times e-mail is the quickest way to get through if our phone lines are backed up.
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Phone
804-779-0888
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Fax
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Campbell Enterprises
6520 Boundary Run Drive Mechanicsville, VA 23111 |
Payment
We are happy to accept payment by Visa, MasterCard, Discover, PayPal, Certified Checks,
and Money orders. We are happy to accept
business and personal checks, but your order will not ship until the check clears your
bank.
Shipping
and Handling
Many forms of shipping are available on most items. We ship by UPS, and USPS. Air and
priority shipping is available. Our parts prices do not include shipping, so shipping
costs will be added to your order. Orders of under $100 and shipping to USA addresses are
subject to a handling charge. The handling charge is $7.50 for orders of $0.00 to $49.99 and drops to $5.00 for orders of $50 to $99.99. Orders of over $100, shipping to USA addresses, will not be
charged any handling fees. All International orders are subject to a handling fee of $15.00.
Returns
and Exchanges
If you have a problem with any items that you purchase from us, please contact us and we
will do our best to correct the problem. A return authorization number is required to
return any items, for any reason. There is a 20% restocking fee for returned items or
exchanges, that are not defective. If you need to return an item, contact us for a RA
number and return the new/unused item in the original box prepaid within 30 days with a
copy of the invoice for a refund/exchange. NO returns will be accepted without a copy of
the original invoice, or after 30 days. Return all new/unused product(s) in their original
packaging. Send the package pre-paid (UPS or US Postal Service INSURED) to:
Campbell Enterprises 6520 Boundary Run Drive Mechanicsville, VA 23111 . No
COD or freight-collect shipments will be accepted. Credit will be issued for merchandise
only - no refunds on handling/shipping charges.
Warranties
and Defects
Inspect your shipment upon arrival. Report any damage or shipping related breakage
immediately to the carrier. Since many of the items we sell are intended for racing
purposes, most do not carry any warranty. Items that do have warranties, have warranties
issued by the manufacturer of the parts and any warranty claim will have to be made
directly with the manufacturer of the part. Used items still under manufacturers warranty
may have to be inspected by a factory representative before a refund or exchange can be
authorized.
Pricing
We make every effort to insure the accuracy of the information and prices
presented on this website, however, all prices are subject to change.
If any price is found to be different than the price displayed to you at the time you place your order, we will contact you and discuss the difference with you BEFORE taking any action on your order. After discussing the change with you, we will either proceed with the order or cancel it based on your instructions. Errors in typographical content, pricing and photography are subject to
correction and may change without notice. Campbell Enterprises will not
honor prices which are incorrectly listed or have changed since being
listed here. Current prices can always be verified by contacting us at CEsales@campbellenterprises.com
Campbell Enterprises Privacy Policy
Effective 01/03/2007
Privacy Notice Table Of Contents:
- Our Commitment To Privacy
- The Information We Collect
- How We Use Information
- Our Commitment To Data Security
- Our Commitment To Children's Privacy
- How To Access Or Correct Your Information
- How To Contact Us
Our Commitment To Privacy
We are providing this notice to share with you our efforts to better protect your privacy.
The information presented here explains our online information practices regarding the
choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the Campbell Enterprises
website. At various locations on our website we may request certain personal
information from you. This mainly occurs in our shopping cart system when you place an
order. We occasionally also provide feedback forms, registration forms, customer surveys,
etc. where we may also request information from you. The types of personal information we
may ask for are as follows:
Name
Address
Shipping Address
Email address
Telephone numbers
Credit/Debit Card, PayPal or other payment type information
When placing an order, you may request that your shipment
be sent to an address other than your own. If you do this we have to ask you for some
personal information for the person that we will be shipping your order to. The
information we will request for the person your shipment is to be sent to is as follows:
The Way We Use Information:
The information you provide about yourself when placing an order is used by us only to
complete that order. We do not share this information with outside parties except to the
extent necessary to complete that order and shipping of the order to you or an agent that
you designate.
Any information you provide about someone else when
placing an order is used by us only to ship your and to confirm delivery. We do not share
this information with outside parties except to the extent necessary to complete that
order.
We offer Gift Ideas which you can personalize when
you order them for another person. Information you provide us to enable us to
prepare and provide the gift certificate is only used for that purpose, and it is only
disclosed to the person receiving the gift and any parties necessary to complete that
order.
We use email addresses provided by our customers to
answer the email we receive. We will also use those e-mail addresses to send updates
regarding the status of your order and shipping information. Such addresses are not used
for any other purpose and are not shared with outside parties. We also offer e-mail
programs to our customers to update them on special sales, technical updates, etc. These
e-mails are distributed only to customers who have supplied their e-mail address to us.
All of our special sale e-mails, technical notes, updates, etc. include a link that you
may use to be removed from our mailing list.
You can register on our website if you would like to
receive notifications of special sales. technical information and updates on our new
products and services.
We use non-identifying and aggregate information to
better design our website and to share with advertisers. For example, we may tell an
advertiser that X number of individuals visited a certain area on our website, or that Y
number of men and Z number of women filled out our registration form, but we would not
disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally
identifiable information provided to us online in ways unrelated to the ones described
above without also providing you an opportunity to opt-out or otherwise prohibit such
unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of
information, we have put in place appropriate physical, electronic, and managerial
procedures to safeguard and protect the information we collect from our customers.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we
never collect or maintain information at our website from those we know to be under age
13.
How You Can Access Or Correct Your
Information
You can access all your personally identifiable information that we collect online and
maintain by calling us during normal office hours of 10am to 6pm EST, Monday through
Friday excluding holidays, or by e-mailing us anytime at cehelp@campbellenterprises.com You may
also mail our office at Campbell Enterprises 6520 Boundary Run Drive, Mechanicsville, VA
23111 USA. We use this procedure to better safeguard your information.
You can correct factual errors in your personally
identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us
at 804-779-0888 between the hours of 10am and 6pm, EST, Monday through Friday or send us
an email anytime at: cehelp@campbellenterprises.com
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